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Senior IT Support Engineer

SeniorBudapest, HungaryFull time

󰨸Your tasks

  • Managing and communicating incidents, support requests
  • Organising, coordinating and implementing activities regarding support needs, incidents, involving the relevant division
  • Provide continous support for the work of the specialized areas during implementation
  • Ensuring the implementation of the sevice agreements, terms and conditions (SLA) regarding the supporting contract
  • Defining, measuring, monitoring and controlling the service indicators
  • Continous building of theoretical knowledge and experience in the organisation
  • Identify and manage risks in the support and incident management process
  • Solving complex, higher level problems
  • Compiling and presenting suggestions to improve efficency of the support and incident management
  • Participation in the developement of support proposals, contracts and bidding process
  • Performing administrative tasks


  • 4+ years of experience in technical or product support
  • University degree (economics or IT)
  • Comprehensive IT technology knowledge
  • Confident knowledge of software development processes
  • Active, confident english language skills both written and spoken
  • Analitical mindset
  • Solution and result oriented attitude with excellent organisational and communicational skills
  • Customer focused approach
  • Determined and confindent, yet collaborative and flexible personality
  • Proactivity
  • Empathy


  • Coordinating and leading experience
  • Experience with JIRA

󰔺Our offer

Why you’re guaranteed to have a great time with us?

  • We are a young, dynamic, intelligent team. (We’ve won the Intelligent Company of the year several times with the help of our smart employees).
  • We support working from home, but we also like working in the office.
  • Our office is well-equipped, modern, with coffee, fruit, juice, soft drinks, occasional breakfasts, snacks, entertainment area (darts, foosball, air hockey, pool, bean bags)
  • We regularly have in-house professional presentations.
  • We also provide both external and in-house trainings and language courses (english, german).
  • We provide opportunity to do sport activities (football, badminton, darts, etc.)
  • We also organize variety of company activities (skating, carnival party, pumpkin carving, joint yoga, quiz night), and surprise days (ice cream, melon, pancake, túrórudi, bagels)
  • We work in a dog-friendly environment, so you can bring your pet every day.
  • We do performance reviews and satisfaction surveys twice a year, so you can give us feedback, and we’ll also give you feedback on your last six months for your continuous improvement.
We might be looking just for you!

Do you have a question? Contact us.


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